Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org
Can I place an order for same-day delivery?
Yes!! We do same day flower delivery when you order before 10:00.
If you order after our cut-off time, we encourage you to make a phone call to ensure that we can accommodate your request.
Do you know when my delivery will arrive?
Because our couriers operate within a delivery-window, we cannot guarantee specific delivery times or have an accurate idea of when exactly the deliveries will arrive each day.
Normally delivery company pick up around 10am and deliver before 6pm.
How can I extend the life of my bouquet/arrangement?
Refresh the vase water every two or three days and trim the stems in angle making sure to get them quickly back in the water after you cut.
Keep fresh flowers out of direct sunlight and away from heat vents.
As flowers die off, pull them from your arrangement.
What is the return policy?
We strive to provide the freshest quality of flowers. However, damages can occur during transportation due to weather conditions or circumstances out of control.
If you are not satisfied with the quality of our products, please
call us or email with order confirmation. And please send us a pictures.
Due to the perishable nature of the products, quality complaints must be received within 24hours following delivery.
We will send a replacement or issue a refund depending on the nature of the complaint.
Update request on your order should be done 24 hours before the delivery date.
Change requests are not guaranteed during the holidays and weekends.
It maybe possible to cancel the order, depending on the time of the cancellation request.
For any order cancellation requested a $20 cancellation fee will
apply. No cancellation would be accepted on prepared order and ready to ship orders.
No cancellation during peak holidays; Valentine's Day, Easter, Mother's day, Thanksgiving and Christmas.